Guidelines
This policy is subject to change, so please check regularly for updates. This policy is in addition to MetServe Terms of Service.
1) Web hosting
1.1) MetServe reserves the right to suspend or cancel a customer's access to any or all services provided by MetServe, where MetServe decides that the account has been inappropriately used. MetServe reserves the right to refuse service and/or access to its servers to anyone.
1.2) MetServe offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video is acceptable provided it is streamed to the user, links to HTTP download of this content is also acceptable.
1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed. Scripts that are designed to provide proxy services, anonymous or otherwise, are not allowed.
1.4) MetServe will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:
1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.
1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from a MetServe-hosted domain.
1.4.3) Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for MetServe to prove that you do not.
1.4.4) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of MetServe.
1.4.5) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space.
1.4.6) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.
2) Email
2.1) If MetServe identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.
2.2) Common issues that cause problems are:
2.2.1) Where a mailbox receives large volumes of undeliverable email.
2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.
2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.
2.3) You may not use MetServe email services for any of the following:
2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.
2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.
2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.
2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:
2.4.1) Where we identify a server that has an open mail relay.
2.4.2) Where a significant volume of mail is sent from a domain in a defined timescale.
2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a MetServe hosted domain.
2.5) To prevent MetServe' IP Addresses being blocked by IP Address blocking, a domain held on MetServe servers may be disabled:
2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted on a MetServe server.
3) Bandwidth
All hosting packages are set to a default of 2GB. This is generally deemed to be sufficient for day to day web hosting use. Should you require more, or should your account exceed this use please contact us for further information.
Please note: by signing up for any of our services you agree to be bound by all MetServe terms and conditions.